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Practical Insights for Busy Caregivers
Program: Patient Relations
Organizations: Halton Healthcare
Oakville Trafalgar Memorial Hospital
Phone Numbers: 905-338-4138
Toll-Free: To avoid long distance charges to a Halton Healthcare hospital, just dial local hospital number and request to be transferred
Crisis: Call 911 in emergencies
Fax: 905-338-4685
Email: patientrelations@haltonhealthcare.com
Website: www.haltonhealthcare.on.ca/patients/patient-relati...
Address: 3001 Hospital Gate, Level 1, South Block
Oakville, ON
L6M 0L8
Intersection: Third Line and Dundas St W
Location: Oakville (Bronte Creek)
Accessibility: Wheelchair Accessible      Wheelchair Accessible
Accessibility Notes: Paid parking
Hours: Mon-Fri 9am-4pm
Contacts: Kelly Ingram - Patient Relations Advisor
Cheryl Murphy - Patient Experience Advisor
Service Description: An impartial and confidential service designed to assist patients and families in the resolution of hospital related concerns, to receive information about hospital rules and policies and to share complimentary feedback about staff

  • answer concerns regarding the care at Oakville Trafalgar Memorial Hospital (OTMH), Milton District Hospital (MDH) or Georgetown Hospital (GH)
  • the service is available to all inpatients, outpatients, clinic patients, Emergency patients and the community
  • Patient Relations Advisor is available and will listen to patients and family members and offer recommendations about the steps which can be taken in resolving their concerns * facilitate effective communication between the patient and their health care team
  • Patients are suggested to share their feedback/concern first with a member of their care team * if a concern requires further attention, patient/caregiver can contact Patient Care Manager on the unit where they receive care
Fees: None
Application: Call or email for more information
Eligibility - Population(s) Served: All inpatients, outpatients, clinic patients, Emergency patients of Oakville Trafalgar Memorial Hospital, Milton District Hospital or Georgetown Hospital and the community
Languages: English
Area(s) Served: Halton Region

About Us

Patient Relations will seek to respond to your feedback and assist you in resolving any issues or concerns you or your family may have


This information was last completely updated on: 11-12-2024


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